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Engaging in analysis, research and reports to better understand how you use the products and services, so we can improve them.Meeting our contractual commitments to you.Processing and fulfilling your requests using products and services.Allowing you to participate in discussion boards or other social media functions on the Website.Communicating with you about our events, surveys, contests, sweepstakes and other promotions.Notification to users of changes to our products and services.
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When you download position papers or white papers.Gathering feedback and opinions about our provided services (e.g., surveys).In accordance with applicable legal requirements, contacting you by email, postal mail, phone or other means for marketing purposes.Providing you with transactional updates and information about products and services (e.g., updates to our products and services, information about your account or information about transactions that you conduct on products and services).Monitoring communications for quality and training purposes.Responding to your requests for information and providing you with more effective and efficient customer service and technical support.Some of the specific purposes of use of your personal information include: Why We Use Your Data: OpenText processes personal information to respond to your requests, to provide you OpenText products and services, including information, support and delivery and access to online resources. To the extent permitted by applicable law, OpenText may collect data in an automated manner and make and use automated decisions about customers in order to provide or optimize the products and services, for security or analytics purposes, to display advertisements and offers based on individual preferences and for any other lawful purpose.
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Authentication and other legal purposesįor example: The configuration of any device registered for use in connection with the products and services also IP address, browser type and language, operating system, platform type, device type, software and hardware attributes, and unique device and application identifierįor example: Information about files you download, domain names, landing pages, usage activity, content viewed and accessed, dates and times of access, pages viewed, forms you complete or partially complete, search terms, uploads or downloads, whether you open an email and your interaction with email content, access times, error logs, URL accessed and other similar informationįor example: Any other information you choose to provide to us directly or indirectly in connection with your use of the products and services or Websites.Īutomated Decisions.User authentication and other legal purposesįor example: Credit card, debit card, banking or other payment information.Controlling access to our services and users.
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(for additional information, please refer to Table 1 under ‘Why We Use Your Data’)Ĭontact and account registration informationįor example: Name, address, email, telephone number, username and password, country and language (collectively “Account Information”) Refer to the table below for more details on the categories of information collected and purposes of use. The personal information we process about you and how we collect it can vary depending on (a) the product(s) or service(s) you use (b) how you use the product(s) or service(s) (c) how you have interacted with OpenText and (d) the personal information that we have obtained from a customer or from a third party with permission to share such information with us.
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For details on how to contact us, see the Contact Information section below. We have appointed a Data Protection Officer for assisting with questions regarding this policy and the processing of your personal information. OpenText supports the right to privacy and understands the importance of protecting personal information and complying with applicable data protection laws. This policy does not apply to the extent we process your personal information in the role of a processor or service provider on behalf of our customers. This policy applies to our subsidiaries to the extent they have access to your personal information. This includes personal information collected via our websites and portals (‘Website’), our products, services or personal information collected from you directly, such as in person, via telephone or email, or indirectly through third parties in the course of our business.Ī current listing of our subsidiaries is available in our Annual Report.
This Privacy Policy (‘policy’) applies to Open Text Corporation and its affiliates (hereinafter referred to as ‘OpenText’, ‘we’, ‘us’, ‘our’) and provides information on the collection, use and sharing of your personal information.
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